| Job Title: |
HVAC Service Technician |
| Work Hours: |
Monday-Friday 8AM-4:30PM with 30 minute lunch plus evenings and weekends as workload requires. After hours on call as needed. |
| Reports to: |
Owner |
| Pay Scale: |
$25- $55 per hour based on ability, attitude, performance, and experience. Eligible for performance bonuses |
| Growth Opportunities: |
Service Manager, Home Solutions Advisor and leadership roles |
Desired Results
- Convert customers into lifetime clients through excellent customer service and communication
- Properly and efficiently diagnose HVAC systems and repair and/or maintain to operate at optimum performance and prevent urgent failures.
- Generate additional revenue by offering solutions to improve the indoor health, safety, efficiency, and comfort.
Required Qualifications & Essential Functions & Responsibilities
- Insurable by company insurance carrier
- Valid driver’s license
- Willingness to invest time in training seminars and classes.
- Basic Safety knowledge of tools and surroundings.
- Safe use of ladders
- Understand how to use a tape measure
- Ability to use hand tools
- Cut & drill holes
- Ability to fill out a daily timecard accurately
- Be able to carry 100 pounds
- Possesses both written and verbal English language skills
- Enhanced customer service skills and ability to communicate effectively
- Mechanical aptitude
- Work from 28’ extension ladder and 12’ step ladder
- Ability to use an iPad
- Understand benefits of preventative maintenance
- Willingness to learn
- Experience in HVAC service
- Consistently contribute to company purpose and adhere to company operating principles
- Comply with ALL SAFETY RULES
- Acquire and maintain necessary hand tools and testing instruments
- Knowledge and ability to read wiring diagrams
- Complete service related forms and record keeping procedures
- Perform routine preventative maintenance on equipment including completion of maintenance checklists in full
- Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed
- Ability to work staggered schedule if required
- Provide all customers with new / renewal maintenance agreement program information
- Inform and educate customers about residential planned maintenance agreements
- Acquire and renew residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options when beneficial
- On call status for emergency service as required
- Follow instructions from supervisor and/or customer service coordinator and carry out in timely manner
- Effectively communicate with Customer Service Coordinator to expedite repair of HVAC systems
- Operate company vehicle and tools safely and steward the company vehicle and tools well
- Knowledge and ability to layout and install low voltage wiring
- Effective use of diagnostic and troubleshooting techniques
- Knowledge of proper interpretations of testing devices
Physical Demands & Work Environment
- Working in tight places, in attics and underfloor crawl spaces
- Ability to lift 100 pounds
- Ability to work comfortably and safely from a ladder
- Ability to manipulate objects with fingers
- Exposed to outdoor environment and extreme temperatures at times
- Occasional high levels of dust
- Working on-site at clients homes
- Long hours
Resources
- On the job training occurs continually
- Occasional certification and training opportunities
- Transportation from our facility to the jobsite is provided
- iPad for communication, research and service related forms and record keeping
- Specialty tools
- Team leadership and knowledge
Leadership
- This team member reports directly to the owner who will meet with, evaluate and guide for growth
- Meetings will be as frequent as necessary to effectively meet the desired results
- Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee
Team Member Benefits
- Fulfilling the desired results will make the HVAC Service Technician a valued member of the Evans Mechanical team and make them eligible for certain benefits (in addition to their hourly pay)
- Paid Holidays: 6 paid Holidays after 90 days of employment
- Insurance: 100% medical and 100% vision and dental for employee and their dependents and 100% $50K life for the employee as of the 1st of the month after 60 days of employment
- Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
- Retirement: matching retirement investment 401(k) plan after 90 days
- Sick Pay: 5 sick days per year upon start of employment
- Career growth opportunities in a highly demanded trade
Performance Indicators
- Customer reviews, referrals, and requests
- New equipment leads effectively delivered
- Additional work generated
- Accessories sold
- Total service calls completed
- Billed hours to total revenue generated
- Callback %
| Job Title: |
Client Experience Coordinator |
| Work Hours: |
Monday-Friday 8AM-5PM with 1 hour lunch |
| Reports to: |
Office Manager/Owner |
| Pay Scale: |
$18-$24 per hour based on ability, performance, and experience. |
|
|
Desired Results
- Customers have an enjoyable, excellent, and efficient experience
- Customers become lifetime clients and fans, continually referring us and using our services
- Information surrounding the installation process from initial call to final follow up is complete, accurate, timely, and effectively communicated
- Effective coordination with home solutions advisor, especially the schedule management, to position them for success
Required Qualifications & Essential Functions & Responsibilities
- Enjoyable and professional
- Excellent results oriented
- Efficient and diligent work ethic
- Team first mentality* Servant heart and mindset
- Communicate effectively and enjoyably
- Organization and office administrative skills
- Customer service skills
- Basic computer and phone skills
- Incoming customer interviews to determine if we are a good fit for the customer and if the project is a good fit for us, to gather/verify and record information, and to show a potential customer why we are the best choice
- Scheduling free consultation and estimate visits, installation projects, and follow up visits
- Follow up with customers on pending/recommended work and schedule appropriately
- Accurately and completely update customer information as we receive it
- Sales and lead source tracking
- Referral thank you cards/gift certificates
- Happy calls/ customer surveys/ thank you cards
- Incentive programs management and processing
- Financing processing with clients
- Consistently contribute to company purpose and adhere to company operating principles
Physical Demands & Work Environment
- Sitting in front of a computer screen for up to 8 hours a day
- Normal office environment with normal lighting and temperatures
- High pace and urgent work environment at times due to workload and customer needs
Resources
- Continual on the job training and interoffice training to learn and assist with other roles as time and opportunity allows
- Software to assist in desired results
Leadership
- This position reports directly to the owner who will meet with, train, evaluate and coach for growth
- Meetings will be as frequent as necessary to effectively meet the desired results
Team Member Benefits
- Valued members of the Evans Mechanical team are eligible for certain benefits (in addition to their hourly pay)
- Paid Holidays: 6 paid Holidays after 90 days of employment
- Insurance: 100% medical, 100% vision and dental, and 100% $25K life as of the 1st of the month after 60 days of employment
- Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
- Retirement: matching retirement investment plan after 1 year
- Sick Pay: 5 sick days per year upon start of employment
- Career growth opportunities
Performance Indicators
- Referrals, reviews, and feedback company receives from clients
- Completeness and accuracy of information delivered to Home Solutions Advisor and client
- Sales and lead source reports delivered on time and accurate
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