Desired Results

• Convert customers into lifetime clients through excellent customer service and communication
• Properly and efficiently diagnose HVAC systems and repair and/or maintain to operate at optimum performance and prevent urgent failures.
• Generate additional revenue by offering solutions to improve the indoor health, safety, efficiency, and comfort.

Required Qualifications & Essential Functions & Responsibilities

• Insurable by company insurance carrier
• Valid driver’s license
• Willingness to invest time in training seminars and classes.
• Basic Safety knowledge of tools and surroundings.
• Safe use of ladders
• Understand how to use a tape measure
• Ability to use hand tools
• Cut & drill holes
• Ability to fill out a daily timecard accurately
• Be able to carry 100 pounds
• Possesses both written and verbal English language skills
• Enhanced customer service skills and ability to communicate effectively
• Mechanical aptitude
• Work from 28’ extension ladder and 12’ step ladder
• Ability to use an iPad
• Understand benefits of preventative maintenance
• Willingness to learn
• Experience in HVAC service
• Consistently contribute to company purpose and adhere to company operating principles
• Comply with ALL SAFETY RULES
• Acquire and maintain necessary hand tools and testing instruments
• Knowledge and ability to read wiring diagrams
• Complete service related forms and record keeping procedures
• Perform routine preventative maintenance on equipment including completion of maintenance checklists in full
• Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed
• Ability to work staggered schedule if required
• Provide all customers with new / renewal maintenance agreement program information
• Inform and educate customers about residential planned maintenance agreements
• Acquire and renew residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options when beneficial
• On call status for emergency service as required
• Follow instructions from supervisor and/or customer service coordinator and carry out in timely manner
• Effectively communicate with Customer Service Coordinator to expedite repair of HVAC systems
• Operate company vehicle and tools safely and steward the company vehicle and tools well
• Knowledge and ability to layout and install low voltage wiring
• Effective use of diagnostic and troubleshooting techniques
• Knowledge of proper interpretations of testing devices
• Soldering/welding skills

Physical Demands & Work Environment

• Working in tight places, in attics and underfloor crawl spaces
• Ability to lift 100 pounds
• Ability to work comfortably and safely from a ladder
• Ability to manipulate objects with fingers
• Exposed to outdoor environment and extreme temperatures at times
• Occasional high levels of dust
• Working on-site at clients homes
• Long hours

Resources

• On the job training occurs continually
• Occasional certification and training opportunities
• Transportation from our facility to the jobsite is provided
• iPad for communication, research and service related forms and record keeping
• Specialty tools
• Field Service Manager leadership and knowledge

Leadership

• This team member reports directly to the field service manager who will meet with, evaluate and guide for growth
• Meetings will be as frequent as necessary to effectively meet the desired results
• Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee

Team Member Benefits

• Fulfilling the desired results will make the HVAC Service Technician a valued member of the Evans Mechanical team and make them eligible for certain benefits (in addition to their hourly pay)
• Paid Holidays: 6 paid Holidays after 90 days of employment
• Insurance: 100% medical and 100% vision and dental for employee and their dependents and 100% $50K life for the employee as of the 1st of the month after 60 days of employment
• Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
• Retirement: matching retirement investment plan after 90 days
• Sick Pay: 5 sick days per year upon start of employment
• Career growth opportunities in a highly demanded trade

Performance Indicators

• Customer reviews, referrals, and requests
• New equipment leads effectively delivered
• Additional work generated
• Accessories sold
• Total service calls completed
• Billed hours to total revenue generated
• Callback %