• HVAC Service Technician : Click for more details!

    Job Title: HVAC Maintenance Technician
    Work Hours: Monday-Friday 8AM-4:30PM with 30 minute lunch plus evenings and weekends as workload requires. After hours on call as needed.
    Reports to: Service Manager
    Pay Scale: $25- $45 per hour based on ability, attitude, performance, and experience. Eligible for performance bonuses
    Growth Opportunities: Growth Opportunities: Field Service Manager, Home Solutions Advisor and leadership roles

    Desired Results

    • Convert customers into lifetime clients through excellent customer service and communication
    • Properly and efficiently diagnose HVAC systems and repair and/or maintain to operate at optimum performance and prevent urgent failures.
    • Generate additional revenue by offering solutions to improve the indoor health, safety, efficiency, and comfort.


    Required Qualifications & Essential Functions & Responsibilities

    • Insurable by company insurance carrier
    • Valid driver’s license
    • Willingness to invest time in training seminars and classes.
    • Basic Safety knowledge of tools and surroundings.
    • Safe use of ladders
    • Understand how to use a tape measure
    • Ability to use hand tools
    • Cut & drill holes
    • Ability to fill out a daily timecard accurately
    • Be able to carry 100 pounds
    • Possesses both written and verbal English language skills
    • Enhanced customer service skills and ability to communicate effectively
    • Mechanical aptitude
    • Work from 28’ extension ladder and 12’ step ladder
    • Ability to use an iPad
    • Understand benefits of preventative maintenance
    • Willingness to learn
    • Experience in HVAC service
    • Consistently contribute to company purpose and adhere to company operating principles
    • Comply with ALL SAFETY RULES
    • Acquire and maintain necessary hand tools and testing instruments
    • Knowledge and ability to read wiring diagrams
    • Complete service related forms and record keeping procedures
    • Perform routine preventative maintenance on equipment including completion of maintenance checklists in full
    • Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed
    • Ability to work staggered schedule if required
    • Provide all customers with new / renewal maintenance agreement program information
    • Inform and educate customers about residential planned maintenance agreements
    • Acquire and renew residential planned maintenance agreements
    • Inform and educate customers on additional products or services available through company
    • Inform customer of replacement options when beneficial
    • On call status for emergency service as required
    • Follow instructions from supervisor and/or customer service coordinator and carry out in timely manner
    • Effectively communicate with Customer Service Coordinator to expedite repair of HVAC systems
    • Operate company vehicle and tools safely and steward the company vehicle and tools well
    • Knowledge and ability to layout and install low voltage wiring
    • Effective use of diagnostic and troubleshooting techniques
    • Knowledge of proper interpretations of testing devices
    • Soldering/welding skills


    Physical Demands & Work Environment

    • Working in tight places, in attics and underfloor crawl spaces
    • Ability to lift 100 pounds
    • Ability to work comfortably and safely from a ladder
    • Ability to manipulate objects with fingers
    • Exposed to outdoor environment and extreme temperatures at times
    • Occasional high levels of dust
    • Working on-site at clients homes
    • Long hours


    Resources

    • On the job training occurs continually
    • Occasional certification and training opportunities
    • Transportation from our facility to the jobsite is provided
    • iPad for communication, research and service related forms and record keeping
    • Specialty tools
    • Field Service Manager leadership and knowledge


    Leadership

    • This team member reports directly to the field service manager who will meet with, evaluate and guide for growth
    • Meetings will be as frequent as necessary to effectively meet the desired results
    • Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee


    Team Member Benefits

    • Fulfilling the desired results will make the HVAC Service Technician a valued member of the Evans Mechanical team and make them eligible for certain benefits (in addition to their hourly pay)
    • Paid Holidays: 6 paid Holidays after 90 days of employment
    • Insurance: 75% medical, 50% vision and dental, and 100% $25K life as of the 1st of the month after 60 days of employment
    • Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
    • Retirement: matching retirement investment plan after 1 year
    • Sick Pay: 3 sick days per year upon start of employment
    • Career growth opportunities in a highly demanded trade


    Performance Indicators

    • Customer reviews, referrals, and requests
    • New equipment leads effectively delivered
    • Additional work generated
    • Accessories sold
    • Total service calls completed
    • Billed hours to total revenue generated

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  • Client Experience Coordinator : Click for more details!


    Job Title: Client Experience Coordinator
    Work Hours: Monday-Friday 8AM-5PM with 1 hour lunch
    Reports to: Office Manager/Owner
    Pay Scale: $18-$24 per hour based on ability, performance, and experience plus opportunities for performance based bonuses

    Desired Results

    • Customers have an enjoyable, excellent, and efficient experience
    • Customers become lifetime clients and fans, continually referring us and using our services
    • Information surrounding the installation process from initial call to final follow up is complete, accurate, timely, and effectively communicated
    • Effective coordination with home solutions advisor, especially the schedule management, to position them for success


    Required Qualifications & Essential Functions & Responsibilities

    • Enjoyable and professional
    • Excellent results oriented
    • Efficient and diligent work ethic
    • Team first mentality
    • Servant heart and mindset
    • Communicate effectively and enjoyably
    • Organization and office administrative skills
    • Customer service skills
    • Basic computer and phone skills
    • Incoming customer interviews to determine if we are a good fit for the customer and if the project is a good fit for us, to gather/verify and record information, and to show a potential customer why we are the best choice
    • Scheduling free consultation and estimate visits, installation projects, and follow up visits
    • Follow up with customers on pending/recommended work and schedule appropriately
    • Accurately and completely update customer information as we receive it
    • Sales and lead source tracking
    • Referral thank you cards/gift certificates
    • Happy calls/ customer surveys/ thank you cards
    • Incentive programs management and processing
    • Financing processing with clients
    • Consistently contribute to company purpose and adhere to company operating principles


    Physical Demands & Work Environment

    • Sitting in front of a computer screen for up to 8 hours a day
    • Normal office environment with normal lighting and temperatures
    • High pace and urgent work environment at times due to workload and customer needs


    Resources

    • Continual on the job training and interoffice training to learn and assist with other roles as time and opportunity allows
    • Software to assist in desired results


    Leadership

    • This position reports directly to the owner who will meet with, train, evaluate and coach for growth
    • Meetings will be as frequent as necessary to effectively meet the desired results


    Team Member Benefits

    • Valued members of the Evans Mechanical team are eligible for certain benefits (in addition to their hourly pay)
    • Paid Holidays: 6 paid Holidays after 90 days of employment
    • Insurance: 75% medical, 50% vision and dental, and 100% $25K
    • life as of the 1st of the month after 60 days of employment
    • Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
    • Retirement: matching retirement investment plan after 1 year
    • Sick Pay: 3 sick days per year upon start of employment
    • Career growth opportunities


    Performance Indicators

    • Referrals, reviews, and feedback company receives from clients
    • Completeness and accuracy of information delivered to Home Solutions Advisor and client
    • Sales and lead source reports delivered on time and accurate

    Apply Now