Hours: After Hours Service Available

2930 Broadway St. Suite A, Eureka, CA 95501

707-445-1435

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Job Title: HVAC Service Manager
Work Hours: Monday-Friday 8AM-5:00PM with 60 minute lunch
Reports to: Owner
Pay Scale: $28-$40 per hour based on ability, attitude, performance, and experience plus service team quarterly performance bonus
Growth Opportunities: Leadership Team

Desired Results

  • Effectively lead and develop the service team to be enjoyable, excellent, and efficient
  • Convert customers into lifetime clients through excellent customer service and communication
  • Effectively steward service opportunities to improve customers’ indoor health, safety, efficiency, and comfort
  • Effectively steward the fleet for safety, efficiency and longevity

Required Qualifications & Essential Functions & Responsibilities

  • Consistently contribute to company purpose
  • Prioritize being enjoyable, excellent, and efficient
  • Arrive on time with a professional appearance and in uniform
  • Review service work orders daily for missed opportunities, follow up needed, completeness, and payment
  • Complete service related forms and record keeping procedures
  • Communicate with customers and collect payment as needed
  • Inform and educate customers about residential planned maintenance agreements
  • Inform and educate customers on additional products or services available through company
  • Inform customer of benefits of replacement or repair
  • Effectively communicate and collaborate with Customer Service Coordinator to expedite repair of HVAC systems
  • Assist customer service coordinator in effectively and efficiently scheduling the service department
  • Enhanced customer service skills
  • Effectively communicate with service team
  • Hold team meetings and one-on-one meetings to evaluate and develop an enjoyable, excellent, and efficient service team
  • Evaluate and hold service and maintenance technicians accountable to the desired results of their positions
  • Order special order parts and assist service and maintenance technicians in part ordering as needed
  • Evaluate and maintain service and maintenance parts on vehicles and in shop stock
  • Inspect and record vehicle cleanliness, inventory, and maintenance
  • Evaluate drivers’ operation and stewarding of company vehicle and lead drivers towards excellence in this area
  • Evaluate and coordinate fleet repairs and upgrades
  • Ability and desire to gently, humbly, and clearly lead with the goal of serving the team
  • Possesses both written and verbal English language skills
  • Willingness to improve leadership and communication skills
  • Insurable by company insurance carrier
  • Valid driver’s license
  • Comply with ALL SAFETY RULES

Physical Demands & Work Environment

  • Sitting in front of a computer screen for up to 8 hours a day
  • Normal Office environment with normal lighting and temperatures
  • High pace and urgent work environment at times due to workload and customer needs

Resources

  • On the job training and coaching from owner
  • Industry and role specific training during onboarding period
  • Continual leadership, communication, and role specific training opportunities online and in person
  • All needed equipment, software, furniture, and supplies to perform duties

Leadership

  • This team member reports directly to the owner who will meet with, evaluate and coach towards being enjoyable, excellent, and efficient
  • Meetings will be as frequent as necessary to effectively meet the desired results
  • Evans Mechanical leadership is committed to the well being and prosperity of every team member and the team as a whole

Team Member Benefits

  • Paid Holidays: 6 paid Holidays after 90 days of employment
  • Insurance: 100% medical, 100% vision and dental, and 100% $50K life as of the 1st of the month after 60 days of employment for employee and dependants
  • Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
  • Retirement: matching retirement investment plan after 90 days
  • Sick Pay: 5 sick days per year upon start of employment
  • Career growth opportunities in a highly demanded trade

Performance Indicators

  • Customer reviews, referrals, and requests
  • New equipment leads effectively delivered by service team
  • Additional work generated by service team
  • Fleet health: safety, cleanliness, and dependability
  • Overall service team profitability and growth
Job Title: HVAC Maintenance Technician
Work Hours: Monday-Friday 8AM-4:30PM with 30 minute lunch plus evenings and weekends as workload requires. After hours on call as needed.
Reports to: Service Manager
Pay Scale: $25- $45 per hour based on ability, attitude, performance, and experience. Eligible for performance bonuses
Growth Opportunities: Field Service Manager, Home Solutions Advisor and leadership roles

Desired Results

  • Convert customers into lifetime clients through excellent customer service and communication
  • Properly and efficiently diagnose HVAC systems and repair and/or maintain to operate at optimum performance and prevent urgent failures.
  • Generate additional revenue by offering solutions to improve the indoor health, safety, efficiency, and comfort.

Required Qualifications & Essential Functions & Responsibilities

  • Insurable by company insurance carrier
  • Valid driver’s license
  • Willingness to invest time in training seminars and classes.
  • Basic Safety knowledge of tools and surroundings.
  • Safe use of ladders
  • Understand how to use a tape measure
  • Ability to use hand tools
  • Cut & drill holes
  • Ability to fill out a daily timecard accurately
  • Be able to carry 100 pounds
  • Possesses both written and verbal English language skills
  • Enhanced customer service skills and ability to communicate effectively
  • Mechanical aptitude
  • Work from 28’ extension ladder and 12’ step ladder
  • Ability to use an iPad
  • Understand benefits of preventative maintenance
  • Willingness to learn
  • Experience in HVAC service
  • Consistently contribute to company purpose and adhere to company operating principles
  • Comply with ALL SAFETY RULES
  • Acquire and maintain necessary hand tools and testing instruments
  • Knowledge and ability to read wiring diagrams
  • Complete service related forms and record keeping procedures
  • Perform routine preventative maintenance on equipment including completion of maintenance checklists in full
  • Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed
  • Ability to work staggered schedule if required
  • Provide all customers with new / renewal maintenance agreement program information
  • Inform and educate customers about residential planned maintenance agreements
  • Acquire and renew residential planned maintenance agreements
  • Inform and educate customers on additional products or services available through company
  • Inform customer of replacement options when beneficial
  • On call status for emergency service as required
  • Follow instructions from supervisor and/or customer service coordinator and carry out in timely manner
  • Effectively communicate with Customer Service Coordinator to expedite repair of HVAC systems
  • Operate company vehicle and tools safely and steward the company vehicle and tools well
  • Knowledge and ability to layout and install low voltage wiring
  • Effective use of diagnostic and troubleshooting techniques
  • Knowledge of proper interpretations of testing devices
  • Soldering/welding skills

Physical Demands & Work Environment

  • Working in tight places, in attics and underfloor crawl spaces
  • Ability to lift 100 pounds
  • Ability to work comfortably and safely from a ladder
  • Ability to manipulate objects with fingers
  • Exposed to outdoor environment and extreme temperatures at times
  • Occasional high levels of dust
  • Working on-site at clients homes
  • Long hours

Resources

  • On the job training occurs continually
  • Occasional certification and training opportunities
  • Transportation from our facility to the jobsite is provided
  • iPad for communication, research and service related forms and record keeping
  • Specialty tools
  • Field Service Manager leadership and knowledge

Leadership

  • This team member reports directly to the field service manager who will meet with, evaluate and guide for growth
  • Meetings will be as frequent as necessary to effectively meet the desired results
  • Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee

Team Member Benefits

  • Fulfilling the desired results will make the HVAC Service Technician a valued member of the Evans Mechanical team and make them eligible for certain benefits (in addition to their hourly pay)
  • Paid Holidays: 6 paid Holidays after 90 days of employment
  • Insurance: 100% medical and 100% vision and dental for employee and their dependents and 100% $50K life for the employee as of the 1st of the month after 60 days of employment
  • Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
  • Retirement: matching retirement investment plan after 90 days
  • Sick Pay: 5 sick days per year upon start of employment
  • Career growth opportunities in a highly demanded trade

Performance Indicators

  • Customer reviews, referrals, and requests
  • New equipment leads effectively delivered
  • Additional work generated
  • Accessories sold
  • Total service calls completed
  • Billed hours to total revenue generated
  • Callback %
Job Title: HVAC Install Assistant
Work Hours: Monday-Friday 8AM-4:30PM with 30 minute lunch plus evenings and weekends as workload requires.
Reports to: Install Lead & Install Operations Foreman
Pay Scale: $20 – $26 per hour based on ability, attitude, performance, and experience.
Growth Opportunities: Lead Installer or Service Team

Desired Results

  • An HVAC Install Assistant is expected to follow his/her lead installer’s directions safely, efficiently, and effectively.
  • He/She should be learning to perform the installation tasks and processes and be able to install all ductwork, condensate drains, gas lines, and flue & combustion pipes with only job specific instructions and quality inspections postwork.

Required Qualifications & Essential Functions & Responsibilities

  • Insurable by company insurance carrier
  • Valid driver’s license
  • Willingness to invest time in training seminars and classes.
  • Arrive on time, in uniform, and well groomed.
  • Maintain a positive and cooperative attitude.
  • Comply with ALL SAFETY RULES
  • Basic Safety knowledge of tools and surroundings.
  • Safe use of ladders
  • Understand how to use a tape measure
  • Ability to use hand tools
  • Unloading/Stocking supplies and Equipment
  • Unloading/Loading truck
  • Cut & drill holes
  • Ability to fill out a daily timecard accurately
  • Be able to carry 100 pounds
  • Insulate duct
  • Possesses both written and verbal English language skills
  • Be able to communicate effectively
  • Follow instructions
  • Consistently contribute to company purpose and adhere to company operating principles

Physical Demands & Work Environment

  • Working in tight places, in attics and underfloor crawl spaces
  • Ability to lift 100 pounds
  • Ability to work comfortably and safely from a ladder
  • Ability to manipulate objects with fingers
  • Exposed to outdoor environment and extreme temperatures at times
  • Occasional high levels of dust
  • Working on-site at clients homes

Resources

  • Basic required hand tools will be provided
  • On the job training occurs continually
  • Occasional certification and training opportunities
  • Transportation from our facility to the jobsite is provided

Leadership

  • This team member reports directly to the install operations foreman who will meet with, evaluate and guide for growth
  • Meetings will be as frequent as necessary to effectively meet the desired results
  • Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee

Team Member Benefits

  • Paid Holidays: 6 paid Holidays after 90 days of employment
  • Insurance: 100% medical and 100% vision and dental for employees and dependants, and 100% $50K life for employee as of the 1st of the month after 60 days of employment
  • Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
  • Retirement: matching retirement investment plan after 90 days
  • Sick Pay: 5 sick days per year upon start of employment
  • Career growth opportunities in a highly demanded trade

Performance Indicators

  • Lead Installer feedback
  • Install Operations Foreman feedback
  • Ability to install all ductwork, condensate drains, gas lines, and flue & combustion pipes with only job specific instructions and quality inspections postwork

Air Conditioner Repair, AC Repair, AC Installation, AC Service & Heating Installation Eureka, CA, Myrtletown, CA, Bayview, CA, Cutten, CA, Arcata, CA & Fortuna, CA

HVAC Service in Eureka, CA | Furnace Repair Myrtletown, CA | AC Service Bayview, CA

Air Conditioner RepairHeating ServiceFurnace RepairAC InstallationHVAC Service ∴ Bayview, CA ∴ Garberville, CA ∴ Mckinleyville, CA

What our customers are saying
Five-Star Customer Reviews

Evans Mechanical is an excellent service committed to customer satisfaction and guaranteed quality workmanship. Our water heater burst and they were very responsive. They sent a technician out the same day and it was determined the heater was beyond repair.

Matthew H.

Excellent service from start to finish. Joe came out to give us an estimate on what we would need for a new furnace, never pressured us to buy the top of their line just giving us options on what we would need for our home. Then the date set for installation Thomas and Ryan came out on time and did a great job.

Kathi J.

All three technicians worked well together. They treated each other kindly and were thoughtful and courteous with me. They did a final and complete cleanup after the installment of my new heater. They were respectful of my home. I’m grateful I used this company.

Kathy T.

The installers are finishing up. We expect to have great results with the new furnace & the newly installed dehumidifier. We applaud the professionalism of the installers.

Shutterbug S.

Everything was super professional. They showed up on time.kept me informed of what they were going to do and finished ahead of schedule. Work was impeccable! Highly recommended!

Martin R.

We are always happy with the service from Evans. Your service people are always friendly and professional. And we feel your prices are fair and that you do an excellent job of keeping our heating system in working order. We are glad you are in Humboldt County.

Kimberly T.