| Job Title: |
HVAC Service Manager |
| Work Hours: |
Monday-Friday 8AM-5:00PM with 60 minute lunch |
| Reports to: |
Owner |
| Pay Scale: |
$28-$40 per hour based on ability, attitude, performance, and experience plus service team quarterly performance bonus |
| Growth Opportunities: |
Leadership Team |
Desired Results
- Effectively lead and develop the service team to be enjoyable, excellent, and efficient
- Convert customers into lifetime clients through excellent customer service and communication
- Effectively steward service opportunities to improve customers’ indoor health, safety, efficiency, and comfort
- Effectively steward the fleet for safety, efficiency and longevity
Required Qualifications & Essential Functions & Responsibilities
- Consistently contribute to company purpose
- Prioritize being enjoyable, excellent, and efficient
- Arrive on time with a professional appearance and in uniform
- Review service work orders daily for missed opportunities, follow up needed, completeness, and payment
- Complete service related forms and record keeping procedures
- Communicate with customers and collect payment as needed
- Inform and educate customers about residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of benefits of replacement or repair
- Effectively communicate and collaborate with Customer Service Coordinator to expedite repair of HVAC systems
- Assist customer service coordinator in effectively and efficiently scheduling the service department
- Enhanced customer service skills
- Effectively communicate with service team
- Hold team meetings and one-on-one meetings to evaluate and develop an enjoyable, excellent, and efficient service team
- Evaluate and hold service and maintenance technicians accountable to the desired results of their positions
- Order special order parts and assist service and maintenance technicians in part ordering as needed
- Evaluate and maintain service and maintenance parts on vehicles and in shop stock
- Inspect and record vehicle cleanliness, inventory, and maintenance
- Evaluate drivers’ operation and stewarding of company vehicle and lead drivers towards excellence in this area
- Evaluate and coordinate fleet repairs and upgrades
- Ability and desire to gently, humbly, and clearly lead with the goal of serving the team
- Possesses both written and verbal English language skills
- Willingness to improve leadership and communication skills
- Insurable by company insurance carrier
- Valid driver’s license
- Comply with ALL SAFETY RULES
Physical Demands & Work Environment
- Sitting in front of a computer screen for up to 8 hours a day
- Normal Office environment with normal lighting and temperatures
- High pace and urgent work environment at times due to workload and customer needs
Resources
- On the job training and coaching from owner
- Industry and role specific training during onboarding period
- Continual leadership, communication, and role specific training opportunities online and in person
- All needed equipment, software, furniture, and supplies to perform duties
Leadership
- This team member reports directly to the owner who will meet with, evaluate and coach towards being enjoyable, excellent, and efficient
- Meetings will be as frequent as necessary to effectively meet the desired results
- Evans Mechanical leadership is committed to the well being and prosperity of every team member and the team as a whole
Team Member Benefits
- Paid Holidays: 6 paid Holidays after 90 days of employment
- Insurance: 100% medical, 100% vision and dental, and 100% $50K life as of the 1st of the month after 60 days of employment for employee and dependants
- Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
- Retirement: matching retirement investment plan after 90 days
- Sick Pay: 5 sick days per year upon start of employment
- Career growth opportunities in a highly demanded trade
Performance Indicators
- Customer reviews, referrals, and requests
- New equipment leads effectively delivered by service team
- Additional work generated by service team
- Fleet health: safety, cleanliness, and dependability
- Overall service team profitability and growth
| Job Title: |
HVAC Maintenance Technician |
| Work Hours: |
Monday-Friday 8AM-4:30PM with 30 minute lunch plus evenings and weekends as workload requires. After hours on call as needed. |
| Reports to: |
Service Manager |
| Pay Scale: |
$25- $45 per hour based on ability, attitude, performance, and experience. Eligible for performance bonuses |
| Growth Opportunities: |
Field Service Manager, Home Solutions Advisor and leadership roles |
Desired Results
- Convert customers into lifetime clients through excellent customer service and communication
- Properly and efficiently diagnose HVAC systems and repair and/or maintain to operate at optimum performance and prevent urgent failures.
- Generate additional revenue by offering solutions to improve the indoor health, safety, efficiency, and comfort.
Required Qualifications & Essential Functions & Responsibilities
- Insurable by company insurance carrier
- Valid driver’s license
- Willingness to invest time in training seminars and classes.
- Basic Safety knowledge of tools and surroundings.
- Safe use of ladders
- Understand how to use a tape measure
- Ability to use hand tools
- Cut & drill holes
- Ability to fill out a daily timecard accurately
- Be able to carry 100 pounds
- Possesses both written and verbal English language skills
- Enhanced customer service skills and ability to communicate effectively
- Mechanical aptitude
- Work from 28’ extension ladder and 12’ step ladder
- Ability to use an iPad
- Understand benefits of preventative maintenance
- Willingness to learn
- Experience in HVAC service
- Consistently contribute to company purpose and adhere to company operating principles
- Comply with ALL SAFETY RULES
- Acquire and maintain necessary hand tools and testing instruments
- Knowledge and ability to read wiring diagrams
- Complete service related forms and record keeping procedures
- Perform routine preventative maintenance on equipment including completion of maintenance checklists in full
- Communicate with customers and collect C.O.D. on maintenance and demand service visits as directed
- Ability to work staggered schedule if required
- Provide all customers with new / renewal maintenance agreement program information
- Inform and educate customers about residential planned maintenance agreements
- Acquire and renew residential planned maintenance agreements
- Inform and educate customers on additional products or services available through company
- Inform customer of replacement options when beneficial
- On call status for emergency service as required
- Follow instructions from supervisor and/or customer service coordinator and carry out in timely manner
- Effectively communicate with Customer Service Coordinator to expedite repair of HVAC systems
- Operate company vehicle and tools safely and steward the company vehicle and tools well
- Knowledge and ability to layout and install low voltage wiring
- Effective use of diagnostic and troubleshooting techniques
- Knowledge of proper interpretations of testing devices
- Soldering/welding skills
Physical Demands & Work Environment
- Working in tight places, in attics and underfloor crawl spaces
- Ability to lift 100 pounds
- Ability to work comfortably and safely from a ladder
- Ability to manipulate objects with fingers
- Exposed to outdoor environment and extreme temperatures at times
- Occasional high levels of dust
- Working on-site at clients homes
- Long hours
Resources
- On the job training occurs continually
- Occasional certification and training opportunities
- Transportation from our facility to the jobsite is provided
- iPad for communication, research and service related forms and record keeping
- Specialty tools
- Field Service Manager leadership and knowledge
Leadership
- This team member reports directly to the field service manager who will meet with, evaluate and guide for growth
- Meetings will be as frequent as necessary to effectively meet the desired results
- Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee
Team Member Benefits
- Fulfilling the desired results will make the HVAC Service Technician a valued member of the Evans Mechanical team and make them eligible for certain benefits (in addition to their hourly pay)
- Paid Holidays: 6 paid Holidays after 90 days of employment
- Insurance: 100% medical and 100% vision and dental for employee and their dependents and 100% $50K life for the employee as of the 1st of the month after 60 days of employment
- Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
- Retirement: matching retirement investment plan after 90 days
- Sick Pay: 5 sick days per year upon start of employment
- Career growth opportunities in a highly demanded trade
Performance Indicators
- Customer reviews, referrals, and requests
- New equipment leads effectively delivered
- Additional work generated
- Accessories sold
- Total service calls completed
- Billed hours to total revenue generated
- Callback %
| Job Title: |
HVAC Install Assistant |
| Work Hours: |
Monday-Friday 8AM-4:30PM with 30 minute lunch plus evenings and weekends as workload requires. |
| Reports to: |
Install Lead & Install Operations Foreman |
| Pay Scale: |
$20 – $26 per hour based on ability, attitude, performance, and experience. |
| Growth Opportunities: |
Lead Installer or Service Team |
Desired Results
- An HVAC Install Assistant is expected to follow his/her lead installer’s directions safely, efficiently, and effectively.
- He/She should be learning to perform the installation tasks and processes and be able to install all ductwork, condensate drains, gas lines, and flue & combustion pipes with only job specific instructions and quality inspections postwork.
Required Qualifications & Essential Functions & Responsibilities
- Insurable by company insurance carrier
- Valid driver’s license
- Willingness to invest time in training seminars and classes.
- Arrive on time, in uniform, and well groomed.
- Maintain a positive and cooperative attitude.
- Comply with ALL SAFETY RULES
- Basic Safety knowledge of tools and surroundings.
- Safe use of ladders
- Understand how to use a tape measure
- Ability to use hand tools
- Unloading/Stocking supplies and Equipment
- Unloading/Loading truck
- Cut & drill holes
- Ability to fill out a daily timecard accurately
- Be able to carry 100 pounds
- Insulate duct
- Possesses both written and verbal English language skills
- Be able to communicate effectively
- Follow instructions
- Consistently contribute to company purpose and adhere to company operating principles
Physical Demands & Work Environment
- Working in tight places, in attics and underfloor crawl spaces
- Ability to lift 100 pounds
- Ability to work comfortably and safely from a ladder
- Ability to manipulate objects with fingers
- Exposed to outdoor environment and extreme temperatures at times
- Occasional high levels of dust
- Working on-site at clients homes
Resources
- Basic required hand tools will be provided
- On the job training occurs continually
- Occasional certification and training opportunities
- Transportation from our facility to the jobsite is provided
Leadership
- This team member reports directly to the install operations foreman who will meet with, evaluate and guide for growth
- Meetings will be as frequent as necessary to effectively meet the desired results
- Company leadership will continually position team members for success even if that is no longer as an Evans Mechanical employee
Team Member Benefits
- Paid Holidays: 6 paid Holidays after 90 days of employment
- Insurance: 100% medical and 100% vision and dental for employees and dependants, and 100% $50K life for employee as of the 1st of the month after 60 days of employment
- Paid vacation: 1 week after a year, 2 weeks per year after 2 years, and 3 weeks per year after 5 years
- Retirement: matching retirement investment plan after 90 days
- Sick Pay: 5 sick days per year upon start of employment
- Career growth opportunities in a highly demanded trade
Performance Indicators
- Lead Installer feedback
- Install Operations Foreman feedback
- Ability to install all ductwork, condensate drains, gas lines, and flue & combustion pipes with only job specific instructions and quality inspections postwork
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